Shipping Policy

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Shipping

Orders are shipped after processing. Please allow up to 2-5 business days for items to be shipped, unless noted in the item listing. Generally, transit of shipment is 2-5 business days or may take longer due to occasional holiday season issues. We cannot guarantee shipping times of items that are not regularly stocked in our warehouse. You can be check your order status via your account on therike.com or by calling customer support at 314-537-4134.

You are responsible for all costs related to the shipment, including charges by the shipping company that were not paid during check out. These might include but are not limited to: additional charges due to inaccurate information provided to The Rike relating to the delivery charges due to failed delivery attempt(s) by the shipping company, etc.

Any shipment that is refused or cannot be delivered AND is returned by the carrier will be considered an unauthorized return.

Delivery & Receipt of Order

You are responsible for inspecting the shipment during delivery by the shipping company for damages, both obvious and hidden. You will accept the delivery and note on the delivery receipt for any damages or concerns. If the item is damaged beyond the point of being in working or usable condition, please refuse delivery and immediately notify The Rike. We will work with the shipping provider to replace the item for you.

Failure to notate any defects could result in a significant reduction in the carrier’s liability during damage claims. You are responsible for filing any loss or damage claims in the manner and time frame directed by the carrier. You are responsible for any concerns, issues, or charges for the shipments and agree to hold The Rike, its suppliers, and its vendors harmless.

Shipping companies do not allow third-parties to file or get involved in a damage claim. The Rike is a third party in the shipment of most of the items it sells. The Rike will willingly assist you with the filing and handling of the claims based on your needs and requests.

Problem Reporting

Problems or concerns must be reported by email to The Rike within 15 days of receipt of the item. If you call to report an item damaged in transit we do not consider the report official until we have confirmation of damages and have sent you a confirmation email.

Any reports of malfunction may require a detailed inspection report from a qualified technician. You agree to cooperate with problem identification and correction efforts.

You agree to abide by The Rike’s decisions regarding problem resolution.