60 Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 60 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at firstname.lastname@example.org with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Regularly stocked items may be returned within 60 days of receipt of the item.
Not all items will qualify for returns. Used equipment, custom or manufactured-to-order items, mishandled or misused equipment, and items that are not in resalable condition are ineligible for returns. Approval of return requests is at the sole discretion of The Rike.
A standard restocks fee of 10% will be applied to returns. Shipping costs are non-refundable.
You must reach a return agreement with The Rike and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.
Return eligible merchandise must be returned complete in unused, uninstalled condition with original packaging, accessories, and instructions, and wrapped securely to protect from damage in shipping. Any item damaged while being returned to The Rike is your responsibility.
Refused and returned goods will be inspected to assess fit for resale condition.
In the process of a refund being issued by The Rike, you will be responsible for the following costs unless otherwise stated in writing by The Rike:
Original shipping costs, including shipping charges covered by promotional free shipping discount
Any accumulated storage fees from the carrier
Return shipping costs
Repair or lost value charges for any damages incurred to product
Charges disclosed as non-refundable
If the seller agrees there is a misrepresentation, the seller will refund the purchase price of the merchandise upon its return to the specified return address.
The Rike will deduct all applicable charges before issuing a refund.
Your account will be adjusted in the amount stated by The Rike once all procedures have been followed.
If you fail to follow these terms and conditions, there will be no credit.
You must recognize that the complexity of returns and cancellations may cause a refund to take up to two billing cycles. The Rike’s customer service and accounting staff will work hard to complete the process as quickly as possible.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.
Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.
Exclusion from Coverage
Damage resulting from abuse or misuse.
Damage resulting from extended wear and tear.
Damage resulting from tampering or a customer modification.
Damage resulting from exposure to a caustic substance.
Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)
To Make a Return or Exchange
1) Contact us to get an RA (Returns Authorization) number.
2) Write this number on the outside of the package you are shipping back to us.
We recommend using USPS to ship your return.