ðŸŒ¿ Yerba mate is an herbal tea made from the leaves and twigs of the Ilex paraguariensis plant. The leaves are typically dried over a fire, then steeped in hot water to make the tea. Yerba mate is traditionally consumed from a container called a gourd and sipped with a metal straw that has a filter at its lower end to strain out the leaf fragments.
When will my order be processed?
You will receive a confirmation email with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 2 business days, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
We will select the best carrier and method of shipping based on the size and weight of the products you order. Most orders ship within 1-2 business days providing we have the requested items in stock. If we don’t have items in stock, our customer service team will call you to discuss shipment options. You will not be charged for any items that are not shipped, back-ordered items will only be charged once they have been dispatched.
You can check your order status via your account on therike.com or by calling customer support at 314-537-4134.
Will I be charged with customs and taxes?
International (Outside USA) Buyers
Will I be charged with International customs and taxes?
*All orders in Exclusive Categories include FREE standard shipping worldwide, after discounts and before taxes. Click on the check out button and you will see the Free Shipping option when choosing those items.
Shipping Cost on Non- Exclusive Items
Please note :
Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
Please note that UPS, FedEx does not ship to PO Boxes. No tracking is available for Standard International Shipping Orders.
Expedited / Rush Shipping
Expedited shipping is available for many items. Please message us through our chat feature with which product you are interested in rushing and we will let you know the fees involved.
Unclaimed, Stolen & Returned Packages
Changing a Delivery Address ( USA & INTERNATIONAL)
We do not ship orders on the following US holidays:
Please note - The shipping company will reach out to you with the info you provide to us. If you fail to return their call and an appointment has not been set up for the delivery, the shipping company will contact us to make contact.
If we are unable to make contact through call/text/email, your product will be returned to us and you will be charged the shipping fees (both ways) along with a 10% restocking fee, and if your product is re-shipped the restocking fee will be waived, but an additional shipping charge will be added.
60 Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 60 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at email@example.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
We suggest that you make a copy of the packing slip for your records. Packages must be shipped via a traceable method such as UPS, USPS, Fedex or insured parcel post (for your protection and to ensure prompt delivery). The original shipping and handling fees are not refundable. All returns will be credited to the original form of payment. Our return address is printed at the top of the packing slip for your convenience.
Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.
Regularly stocked items may be returned within 60 days of receipt of the item.
Not all items will qualify for returns. Used equipment, custom or manufactured-to-order items, mishandled or misused equipment, and items that are not in resalable condition are ineligible for returns. Approval of return requests is at the sole discretion of The Rike.
A standard restocking fee of 10% will be applied to returns. Shipping costs are non-refundable.
You must reach a return agreement with The Rike and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.
Return eligible merchandise must be returned complete in unused, uninstalled condition with original packaging, accessories, and instructions, and wrapped securely to protect from damage in shipping. Any item damaged while being returned to The Rike is your responsibility.
Refused and returned goods will be inspected to assess fit for resale condition.
In the process of a refund being issued by The Rike, you will be responsible for the following costs unless otherwise stated in writing by The Rike:
If the seller agrees there is a misrepresentation, the seller will refund the purchase price of the merchandise upon its return to the specified return address.
The Rike will deduct all applicable charges before issuing a refund.
Your account will be adjusted in the amount stated by The Rike once all procedures have been followed.
If you fail to follow these terms and conditions, there will be no credit.
You must recognize that the complexity of returns and cancellations may cause a refund to take up to two billing cycles. The Rike’s customer service and accounting staff will work hard to complete the process as quickly as possible.
*During high volume times of the year, there may be delays processing US and International returns due to mandatory customs clearance. Expect delays due to an increase in border traffic during the holidays.
Once your return is received at our HQ, processing and inspection typically takes 3-5 business days to complete. During certain high-volume times of the year, processing times may be longer. Once completed, you will be notified via email.
*Orders from the US states of Alaska and Hawaii do not qualify for free returns and exchanges. Return shipping must be paid for by the customer and may be reimbursed at our discretion.
International orders do not qualify for free returns and exchanges. Duties, taxes and shipping expenses will be the responsibility of the customer. If your package is sent to us 'collect', it will be refused and returned to you.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.
Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.
Exclusion from Coverage
Damage resulting from abuse or misuse.
Damage resulting from extended wear and tear.
Damage resulting from tampering or a customer modification.
Damage resulting from exposure to a caustic substance.
Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)
To Make a Return or Exchange
1) Contact us to get an RA (Returns Authorization) number.
2) Write this number on the outside of the package you are shipping back to us.
We recommend using USPS to ship your return.
We are passionate about supplying the best product lines, providing superior customer service. We represent innovative quality products and marketing concepts that exceed our customers expectations while anticipating their needs for tomorrow. We strive to be a trustworthy company based on strong values and to be the leader in our markets by placing the customer first. TheRike Inc. holds the relationships with its customers, suppliers, employees, and community in the highest regard and will provide for a secure future with growth opportunities.
Customer satisfaction is very important to us. If you have any problems with your order, please contact us and we will do our best to make you satisfied, please do not leave negative feedback before we resolve your problem.
We guarantee that your issue will be solved quickly.
As long as you are happy with your purchase, please leave us a positive feedback.
Your feedback is very important to us it affects our search placement on eBay. We will leave a positive feedback for you in return automatically once we receive your feedback.
Please note that we are an authorized dealer for all of the products we list on eBay. Therefore we do guarantee that the item featured in this listing will be covered by the manufacturer's warranty or support.
We warranty and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item, please contact us and we'll be happy to help.
How we use your information
The Rike Inc. does not sell your personal information to anyone but may use your personal information to process your order or communicate with you. You may receive email marketing communications from us in relation to your visit to our site.
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